The Central government now going to launch a new online Forum on Twitter named as Twitter Seva. The main aim of this forum would be to capture Citizens Activities on social media and much more. This will be launched under Union Home Ministry. Twitter seva will also be used to address complaints and grievances raised by resident and non-resident Indians relating to passport/visa and other foreign policy issues.
These are the following main points under Twitter Seva forum that is going to be launched soon.
- The initiative will be on the lines of MEA’s successful ‘Twitter Seva’
- The ministry will identify some keywords relating to public services rendered by its various departments
- Each time a citizen tweets a grievance relating to the keyword, it will reflect on a central server of the home ministry
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Work Procedure of Twitter Seva Forum
According to the information provided by the officials of the Home Ministry, the ministry will identify some keywords relating to public services presented by its various departments as well as issues directly handled by the ministry. Each time a citizen tweets a complaint or complaint relating to the keyword, it will reflect on a central server within the home ministry. Where these grievances and complaints are found actionable, the department concerned will initiate the process for their readdress and accordingly inform the complainant on Twitter.