“Twitter Seva” to launch by Centre to reach citizens
Central government now going to launch a new online Forum on Twitter named as “Twitter Seva”.Main aim of thi sforum would be to caputure Citizens Activities on social media and many more. This will be launched under Union Home Ministry. Twitter seva will also be used to address complaints and grievances raised by resident and non-resident Indians relating to passport/visa and other foreign policy issues.
HIGHLIGHTS of Twitter Seva Forum
These are the following main points under Twitter Seva forum that is going to be launched soon.
- The initiative will be on the lines of MEA’s successful ‘Twitter Seva’
- The ministry will identify some keywords relating to public services rendered by its various departments
- Each time a citizen tweets a grievance relating to the keyword, it will reflect on a central server of the home ministry
Union home secretary Rajiv Mehrishi met Twitter Seva head for South Asia and South East Asia Raheel Khursheed to discuss the proposal to create a grievance redressal mechanism for the ministry with the ‘Twitter Seva’ software on Thursday under to launch Twitter Seva in India.
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How Twitter Seva Forum will work
According to a home ministry official – ” the ministry will identify some keywords relating to public services rendered by its various departments as well as issues directly handled by the ministry. Each time a citizen tweets a grievance or complaint relating to the keyword, it will reflect on a central server within the home ministry. Where these grievances and complaints are found actionable, the department concerned will initiate process for their readdress and accordingly inform the complainant on Twitter.”
Selection of Keywords under Twitter Seva
An official said keywords will be carefully chosen and kept at a bare minimum initially to ensure that home ministry’s ‘Twitter Seva‘ is not flooded with random and irrelevant requests not related to issues directly under its domain.